This Privacy Policy explains how juancasino collects, processes, stores, and protects your personal data in connection with your use of the juancasino platform. juancasino is committed to safeguarding your privacy in full compliance with the Republic Act No. 10173, the Data Privacy Act of 2012 of the Philippines, and its implementing rules and regulations.
Summary for Philippine Players: juancasino collects only the personal data necessary to operate your account, process payments, comply with PAGCOR-aligned regulatory obligations, and improve your gaming experience. We do not sell your personal data to third parties. Your data is protected in accordance with the Philippine Data Privacy Act of 2012 (RA 10173).
This Privacy Policy (hereinafter "Policy") is issued by juancasino (hereinafter "juancasino," "we," "us," or "our"), the operator of the online gaming platform accessible at juancasino.one. This Policy governs the collection, processing, storage, use, disclosure, and protection of personal data relating to registered users (hereinafter "Player," "User," or "you") and visitors to the juancasino platform.
juancasino is a data controller within the meaning of the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules and regulations issued by the National Privacy Commission (NPC). As a data controller, juancasino determines the purposes and means of processing personal data collected through the platform.
This Policy applies to all personal data collected through: (a) registration and use of a juancasino account; (b) use of any juancasino gaming product, including slots, live casino, sports betting, bingo, e-sabong, and virtual sports; (c) payment and withdrawal transactions; (d) customer support interactions; (e) voluntary participation in promotions, surveys, or marketing programs; and (f) general browsing of the juancasino website.
By registering a juancasino account or otherwise using the platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. This Policy should be read in conjunction with the juancasino Terms and Conditions.
For the purposes of this Policy, the following terms shall have the meanings ascribed to them below:
juancasino collects personal data only to the extent necessary for the specified purposes outlined in Section 5 of this Policy. The categories of personal data we collect include:
| Category | Examples of Data Collected | Purpose |
|---|---|---|
| Identity Data | Full legal name, date of birth, nationality | Account registration, KYC, age verification |
| Contact Data | Philippine mobile number, email address | Account communication, 2FA, support |
| Identity Documents | Philippine government ID type and number (PhilSys, LTO, DFA passport, UMID, SSS), selfie photograph | KYC identity verification, AML compliance |
| Financial Data | GCash number, PayMaya number, bank account details (BPI, BDO, Metrobank), transaction history, deposit and withdrawal records | Payment processing, withdrawal verification, AML monitoring |
| Gaming Activity Data | Game history, bet amounts, winnings, session duration, game preferences | Platform functionality, responsible gaming monitoring, dispute resolution |
| Technical Data | IP address, device type, operating system, browser type, session identifiers, login timestamps | Platform security, fraud prevention, account protection |
| Usage Data | Pages visited, features accessed, time spent on platform, referral source | Platform improvement, analytics, marketing (where consented) |
| Communications Data | Customer support chat transcripts, email correspondence, complaint records | Support quality, dispute resolution, compliance records |
Sensitive Data: Where juancasino collects sensitive personal information — such as government ID numbers or selfie photographs for KYC — such data is processed solely to comply with applicable Philippine gaming regulations and AML obligations. Such data is stored in encrypted form and access is restricted to authorized personnel on a strict need-to-know basis.
juancasino collects personal data through the following means:
You provide personal data directly to juancasino when you: register an account; complete KYC verification by submitting identity documents; make a deposit or request a withdrawal; contact customer support; participate in promotions or surveys; or set up responsible gaming tools such as deposit limits or self-exclusion.
When you access and interact with the juancasino platform, we automatically collect technical and usage data through cookies, web beacons, log files, and similar technologies. This data includes device identifiers, IP addresses, browser and operating system information, session duration, and pages accessed. See Section 11 for further details regarding our cookie practices.
juancasino may receive personal data about you from third parties in limited circumstances, including: payment processors (GCash, PayMaya, BPI, BDO, Metrobank) for the purpose of confirming transaction completion; identity verification service providers engaged for KYC processing; and, where applicable, fraud prevention and AML screening services. All such third-party data sharing is conducted on the basis of contractual data processing agreements and within the bounds of applicable Philippine data privacy law.
juancasino processes your personal data for the following specific, lawful purposes:
juancasino processes your personal data on the following legal bases under the Data Privacy Act of 2012 (RA 10173) and its implementing rules:
juancasino does not sell, rent, or trade your personal data to any third party. juancasino may share your personal data with the following categories of recipients only to the extent strictly necessary for the stated purpose:
juancasino engages third-party service providers to assist in the operation of the platform, including payment processors (GCash / GXI, PayMaya / Voyager Innovations, BPI, BDO, Metrobank), identity verification and KYC service providers, cloud hosting providers, customer support technology providers, and analytics service providers. All such providers are bound by contractual data processing agreements that restrict their use of your personal data to the specific service being provided.
juancasino may disclose personal data to the Philippine Amusement and Gaming Corporation (PAGCOR), the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), or other competent Philippine government authorities where such disclosure is required by law, court order, or regulatory mandate, or is necessary to protect the rights, property, or safety of juancasino, its players, or the public.
In the event of a merger, acquisition, restructuring, or sale of all or substantially all of juancasino's assets, your personal data may be transferred as part of that transaction, provided that the receiving entity is bound by equivalent data protection obligations.
All third parties with whom juancasino shares personal data are required to implement appropriate technical and organizational measures to protect the security and confidentiality of your data, consistent with juancasino's own data protection standards.
juancasino retains personal data for no longer than is necessary to fulfil the purposes for which it was collected, subject to the following retention principles:
Upon expiry of the applicable retention period, juancasino will securely delete or anonymize personal data in a manner that prevents reconstruction or recovery.
juancasino implements technical and organizational security measures commensurate with the sensitivity of the personal data processed and the risks associated with its unauthorized disclosure, alteration, or destruction. These measures include, but are not limited to:
Your Responsibility: While juancasino implements robust technical security measures, the security of your account also depends on maintaining the confidentiality of your login credentials. Do not share your juancasino password or 2FA codes with anyone. juancasino will never ask you for your password via email, SMS, or live chat.
Under the Philippine Data Privacy Act of 2012 (RA 10173), you have the following rights with respect to your personal data held by juancasino. To exercise any of these rights, contact juancasino's Data Protection Officer as described in Section 16.
You have the right to request a copy of the personal data juancasino holds about you, information about how it is being processed, and the categories of third parties with whom it has been shared.
You have the right to request correction of any inaccurate or incomplete personal data held about you. Some corrections may require submission of supporting documentation for verification.
You may request deletion of personal data that is no longer necessary for the original purpose of collection, subject to overriding legal retention obligations under AML and PAGCOR regulations.
You may object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests where your rights and freedoms override those interests.
You may request that juancasino suspend the processing of your personal data where you contest the accuracy of the data or where processing is unlawful, pending resolution of the issue.
Where technically feasible, you may request a copy of your personal data in a structured, commonly used, and machine-readable format for transfer to another data controller.
If you believe juancasino has processed your personal data in violation of RA 10173, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.
Where processing is based on your consent — such as marketing communications — you may withdraw that consent at any time without affecting the lawfulness of processing conducted prior to withdrawal.
juancasino will respond to verified data subject rights requests within thirty (30) calendar days of receipt. Where a request is complex or involves a large volume of data, juancasino may extend this period by a further sixty (60) days, with prior notice to you. juancasino may request additional information to verify your identity before processing a data subject rights request.
The juancasino platform uses cookies and similar tracking technologies to operate platform functionality, maintain session security, and — where you have consented — to analyze usage patterns and deliver relevant promotional content.
You can manage your cookie preferences through the cookie consent banner displayed on your first visit to the juancasino platform, or subsequently through your browser settings. Disabling essential cookies will impair your ability to log in and use the platform. Disabling analytics and marketing cookies will not affect your ability to access any core platform feature.
The juancasino platform is strictly intended for individuals aged 21 years and above, in accordance with PAGCOR's minimum age requirement for online gaming participation in the Philippines. juancasino does not knowingly collect, process, or store personal data of any person under the age of 21.
All registration attempts are subject to age verification, and KYC procedures include confirmation of date of birth via a government-issued Philippine identification document. Any account found to be registered by a person under 21 years of age will be immediately suspended and all associated personal data will be deleted, subject to any overriding regulatory retention obligations.
Parent/Guardian Notice: If you believe a person under 21 has registered an account on juancasino, please contact our Data Protection Officer at [email protected] immediately. We will investigate and take appropriate action without delay.
The juancasino platform integrates third-party services — including game providers, payment processors, and analytics tools — that may independently collect certain technical data such as IP addresses and device identifiers in connection with their service delivery. juancasino is not responsible for the privacy practices of third-party service providers beyond the contractual data processing obligations imposed on them by juancasino.
juancasino does not embed third-party social media buttons, external advertising networks, or third-party tracking pixels that would share your browsing data with social media platforms without your explicit consent.
This Policy does not govern the privacy practices of any payment service provider — including GCash, PayMaya, BPI, BDO, or Metrobank — when you interact directly with those services outside of the juancasino platform. Players are encouraged to review the privacy policies of their chosen payment service providers independently.
The juancasino platform is operated primarily within the Philippines and for Philippine-based players. Where personal data is processed by third-party service providers — such as cloud hosting or KYC verification services — that operate infrastructure outside the Philippines, such transfers are conducted in compliance with Chapter VIII of RA 10173 and the National Privacy Commission's regulations on cross-border data transfers.
juancasino ensures that any international transfer of personal data is subject to adequate contractual safeguards — including standard contractual clauses or equivalent data processing agreements — that provide a level of data protection at least equivalent to that required under Philippine law.
juancasino reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. The current version of this Policy, together with the effective date, will always be published on this page.
Where changes to this Policy are material — particularly where they affect your rights as a data subject or the purposes for which your data is processed — juancasino will notify registered players by email or through an in-platform notification prior to the effective date of the change. For non-material changes, continued use of the platform after the effective date of the updated Policy constitutes your acceptance of the revised terms.
We encourage you to review this Privacy Policy periodically to stay informed about how juancasino protects your personal data.
juancasino has designated a Data Protection Officer (DPO) in accordance with the requirements of RA 10173 and the National Privacy Commission's implementing rules. The DPO is responsible for overseeing juancasino's compliance with this Policy and applicable data privacy law, and serves as the primary point of contact for data subject rights requests and privacy-related inquiries.
Data Protection Officer
Email: [email protected] (mark subject line: "Data Privacy / DPO Request")
Platform: juancasino.one
Response Time: juancasino will acknowledge your request within five (5) business days and provide a substantive response within thirty (30) calendar days.
If you are not satisfied with juancasino's response to your privacy inquiry or data subject rights request, you have the right to lodge a complaint with the National Privacy Commission of the Philippines (NPC) — the regulatory authority responsible for enforcing RA 10173. This Privacy Policy was last updated on 1 January 2026.
Our Privacy Commitments
Beyond legal compliance, these are the practical ways juancasino protects your personal information every time you use the platform.
Every piece of data transmitted between your device and juancasino's servers — login credentials, GCash details, personal information — is protected by AES-256 encryption, the same standard used by Philippine banks including BPI and BDO.
juancasino processes all personal data in full compliance with Republic Act No. 10173 — the Philippine Data Privacy Act of 2012. A designated Data Protection Officer oversees compliance and handles all data subject rights requests.
juancasino does not sell, rent, or trade personal data to third-party advertisers or data brokers — ever. Data is shared only with service providers bound by contractual data protection obligations and with regulatory authorities as required by law.
Government ID documents and selfie photographs submitted for KYC verification are encrypted at rest and accessible only to authorized compliance personnel on a strict need-to-know basis. They are never shared beyond what PAGCOR-aligned regulations require.
Marketing communications — bonus offers, promotions, product updates — are only sent to players who have explicitly consented. You can withdraw your marketing consent at any time through your account settings or by contacting our DPO.
If you believe your privacy rights have been violated, you have the right to escalate a complaint to the National Privacy Commission (NPC) of the Philippines — the independent authority responsible for enforcing the Data Privacy Act.
Your personal data is protected by 256-bit encryption, Philippine data privacy law, and juancasino's strict no-sell policy. Fast GCash payouts. 1,000+ games. PAGCOR-aligned. 21+ only.